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  • We attach great importance to protecting personal data. Therefore, we process your data in accordance with the provisions of the European General Data Protection Regulation (GDPR) and the other applicable statutory provisions on the protection of personal data and data security..

    The following information applies to our web seminar offerings. It provides you with an overview of what personal data we collect from you through our website, and for what purposes and in what way we use such data. In addition, we provide you with information about the rights you have in relation to your personal data.


    STEAG Energy Services GmbH
    Rüttenscheider Str. 1-3
    45128 Essen



    STEAG GmbH
    Rüttenscheider Straße 1-3
    45128 Essen



    Through our website, you have the possibility to participate in free web seminars. When you register for a web seminar, we collect the following data (registration data):

    • First name and last name
    • E-mail address
    • Company
    • Job title (optional)

    Before you participate in the seminar, we will ask you as a participant for your consent (start window in the edudip software used). During the web seminar, the following data is collected (data resulting from the implementation of the seminar) and processed for further customer service:

    • First name and last name
    • E-mail address
    • IP address (but only in standard server logs and not combinable with other data)
    • Questions you may ask and other content from your chat messages to the moderators

    Break-Out Room / Personal Meeting Room features
    In some web seminars, we also provide an opportunity for all participants to share their views directly with each other. This feature allows you to participate with video and/or audio, you are free to choose this yourself. Your name will be displayed for all participants to see.

    This feature will be offered during or at the end of a web seminar via a link, following an announcement by the moderator. By clicking on this link, you give your consent for everyone to see your name, Art. 6 (1) (a) GDPR. To the extent that you activate audio and/or video, you also give your consent in this regard, Art. 6 (1) (a) GDPR.

    Legal basis and purpose
    We collect and process your data in accordance with the legal requirements, in particular the EU General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG), as well as other legal bases such as the German Telemedia Act (TMG) in the field of electronic communication for the purpose of conducting the web seminar based on your consent, Art. 6 (1) sentence 1) (a) GDPR for the following purposes:

    • Organization and implementation of the seminar
    • Marketing and customer service (chat content only)

    If necessary, we process your data to protect our legitimate interests or those of third parties (GDPR Art. 6 para 1 sentence 1 lit f):

    • Ensuring IT security and IT operations
    • Legal obligations to provide evidence

    Our goal is to provide you with a web seminar experience that comes as close as possible to a face-to-face seminar. Therefore you can ask your questions in the chat in private to our moderators, other participants will not see this. To enable such a professional and real exchange, the administrator and moderators will see your participant names, while the other participants will not.

    Please note that we reserve the right to record certain events. The recording (stream) will be from an attendee perspective and cover the moderator. We do not collect any personal data in the stream. We will inform you in advance of any recording. Chats are recorded separately.

    In the Break-out or Personal Meeting Room mode, no recording is made, not even of chats.

    Recipients of your data
    We use the service provider (data processor) Edudip GmbH, Jülicher Str. 306, 52070 Aachen, Germany, to implement our web seminars. We have concluded a data processing agreement with Edudip. The service provider uses the subcontractor Hetzner for hosting.

    The processing of data will be carried out generally within a member state of the European Union (EU) or within a member state of the European Economic Area (EEA).

    We will delete your data resulting from the implementation of the seminar no later than four weeks after the seminar has taken place; your registration data will be deleted if we have not had any customer contact with you for more than one year or if you have objected to further processing.

    Your rights
    You have a right of access, i.e. you may request that we disclose to you all your personal information that we have collected and hold for a certain period of time (Art. 15 GDPR). Furthermore, you may also request rectification (Art. 16 GDPR) or erasure (Art. 17 GDPR) or restriction of processing (Art. 18 GDPR) and have the right to lodge a complaint with a data protection supervisory authority (Art. 77 GDPR in conjunction with Section 19 BDSG).

    Where we process your personal data on the basis of your consent, you can withdraw this consent at any time with effect for the future. The withdrawal of consent does not affect the lawfulness of the processing carried out on the basis of the consent prior to your withdrawal of consent, but prevents future processing.

    Notices of withdrawal of consent and other requests can be addressed to our Group Data Protection Officer.

    We take your inquiries and concerns very seriously and always endeavor to address them.

    Furthermore, you have the right to lodge a complaint with a data protection supervisory authority pursuant to Article 77 GDPR in conjunction with Section 19 BDSG. In North Rhine-Westphalia, the competent data protection supervisory authority is: Landesbeauftragte für Datenschutz und Informationsfreiheit (State Commissioner for Data Protection and Freedom of Information), North Rhine-Westphalia Kavalleriestr. 2 – 4, 40213 Düsseldorf, Germany.


    Last updated: April 2022